Information Technology Status
Affected services:
Opened on Wednesday 25th November 2020, last updated
Monitoring — Concord IT continues to monitor production systems post holidays and post maintenance. Many test and development systems are not yet available for campus use. When full server capacity is restored Concord IT will update this status.
Identified — Services as followed have been restored: Argos, Banner, MyCU Portal, Degree Works, Machform, eTranscripts, Courses Offered, and Courseweb. If anyone continues to experience issues please submit a ticket to: https://helpdesk.concord.edu.
Identified — Major work has completed, but due to unforeseen complications with the on-campus information systems infrastructure, the following services are unavailable until notified. These are as followed: Argos, Banner, MyCU Portal, Degree Works, Machform, eTranscripts, Courses Offered, and Courseweb.
Identified — Work will continue on the campus network starting on Sunday, December 20th, that will require the network to be down from 7:30 a.m. to 10 p.m. This continuance in work will affect campus services, telephony, and network access. We will provide updates as the work progresses.
Identified —
As a reminder, we will be performing necessary maintenance on Saturday, December 19th, that will require the network to be down from 7:00a.m. to 7:00p.m.
This maintenance will affect on campus services, telephony, and network access.
We will provide updates as the work progresses.
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Phones on campus are suffering from partial outages at this time.
To better assist with resolving this issue, anyone having difficulties needs to visit https://helpdesk.concord.edu/ and submit a request.
Please include your phone extension and office number.
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Work will now begin at 4:30 PM, to perform necessary reboots on core network hardware.
This may result potential network disruptions, please save and close all work before this time.
Identified —
At 4:30 PM, Necessary upgrades and a reboot will be performed on core network hardware on campus.
This may result in potential network disruptions, please save and close work before this time.
Identified — A majority of services are available now, although in a degraded state. We will continue to update, as the situation improves.
Identified —
At 4:00 PM today, we will be performing critical network maintenance, this result in total inaccessibility of network resources while the work is performed.
Please save and close all work beforehand.
Identified — A majority of services are available now, although in a degraded state. We will continue to update, as the situation improves.
Identified — A majority of services are available now, although in a degraded state. We will continue to update, as the situation improves.
Identified —
After a brief disruption, a majority of services are available now.
We will continue to update, as the situation improves.
Identified — We are continuing to address the current outages, & will provide updates as system functionality is restored across campus.
Identified — Argos is now available, but in a degraded state. We will provide updates as the situation improves.
Identified — Argos is unavailable until replacement components are installed upon arrival, We will continue to provide updates as services become available.
Identified — We are continuing to restore service to campus, we will provide further updates as services become available.
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MyCU, CourseWeb, Argos, MachForm, MyCampus, Banner, MyConcordU Portal, & eTranscript Processing are now available, in a reduced capacity.
We will be providing updates as more services become available.
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Internet, Wi-Fi, and Shoretel phone systems have been restored.
We will provide updates to further system restoration as the situation improves.
Identified — We are still continuing to address the current situation, & will provide updates as system functionality is restored.
Identified — We are still continuing to address the current situation, & will provide updates as system functionality is restored across campus.
Identified — We are continuing to address the current outage, & will provide updates as system functionality is restored.
Identified — We are continuing to address the current situation, & will provide updates as system functionality is restored.
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System outage continues to persist.
We are currently expecting replacement components from Dell to arrive this afternoon, which is necessary in restoring core services.
We will be notifying the campus once installed, & when services become active again.