Affected services:

  • MachForm
  • Password Reset Services
  • Courses Offered
  • MyCU -- Self Service Banner
  • Courseweb
  • Banner
  • Argos
  • DegreeWorks
  • eTranscript Processing

Data Center Outage

Opened on Wednesday 25th November 2020, last updated

Monitoring — Concord IT continues to monitor production systems post holidays and post maintenance. Many test and development systems are not yet available for campus use. When full server capacity is restored Concord IT will update this status.

Posted by Cayce Will

Identified — Services as followed have been restored: Argos, Banner, MyCU Portal, Degree Works, Machform, eTranscripts, Courses Offered, and Courseweb. If anyone continues to experience issues please submit a ticket to: https://helpdesk.concord.edu.

Posted by David Clements

Identified — Major work has completed, but due to unforeseen complications with the on-campus information systems infrastructure, the following services are unavailable until notified. These are as followed: Argos, Banner, MyCU Portal, Degree Works, Machform, eTranscripts, Courses Offered, and Courseweb.

Posted by David Clements

Identified — Work will continue on the campus network starting on Sunday, December 20th, that will require the network to be down from 7:30 a.m. to 10 p.m. This continuance in work will affect campus services, telephony, and network access. We will provide updates as the work progresses.

Posted by David Clements

Identified — As a reminder, we will be performing necessary maintenance on Saturday, December 19th, that will require the network to be down from 7:00a.m. to 7:00p.m.
This maintenance will affect on campus services, telephony, and network access.
We will provide updates as the work progresses.

Posted by David Clements

Identified — Phones on campus are suffering from partial outages at this time.
To better assist with resolving this issue, anyone having difficulties needs to visit https://helpdesk.concord.edu/ and submit a request.
Please include your phone extension and office number.

Posted by David Clements

Identified — Work will now begin at 4:30 PM, to perform necessary reboots on core network hardware.
This may result potential network disruptions, please save and close all work before this time.

Posted by David Clements

Identified — At 4:30 PM, Necessary upgrades and a reboot will be performed on core network hardware on campus.
This may result in potential network disruptions, please save and close work before this time.

Posted by David Clements

Identified — A majority of services are available now, although in a degraded state. We will continue to update, as the situation improves.

Posted by David Clements

Identified — At 4:00 PM today, we will be performing critical network maintenance, this result in total inaccessibility of network resources while the work is performed.

Please save and close all work beforehand.

Posted by David Clements

Identified — A majority of services are available now, although in a degraded state. We will continue to update, as the situation improves.

Posted by David Clements

Identified — A majority of services are available now, although in a degraded state. We will continue to update, as the situation improves.

Posted by David Clements

Identified — After a brief disruption, a majority of services are available now.

We will continue to update, as the situation improves.

Posted by David Clements

Identified — We are continuing to address the current outages, & will provide updates as system functionality is restored across campus.

Posted by David Clements

Identified — Argos is now available, but in a degraded state. We will provide updates as the situation improves.

Posted by David Clements

Identified — Argos is unavailable until replacement components are installed upon arrival, We will continue to provide updates as services become available.

Posted by David Clements

Identified — We are continuing to restore service to campus, we will provide further updates as services become available.

Posted by David Clements

Identified — VPN connectivity to campus is functional.

Posted by David Clements

Identified — MyCU, CourseWeb, Argos, MachForm, MyCampus, Banner, MyConcordU Portal, & eTranscript Processing are now available, in a reduced capacity.

We will be providing updates as more services become available.

Posted by David Clements

Identified — Internet, Wi-Fi, and Shoretel phone systems have been restored.

We will provide updates to further system restoration as the situation improves.

Posted by David Clements

Identified — We are still continuing to address the current situation, & will provide updates as system functionality is restored.

Posted by David Clements

Identified — We are still continuing to address the current situation, & will provide updates as system functionality is restored across campus.

Posted by David Clements

Identified — We are continuing to address the current outage, & will provide updates as system functionality is restored.

Posted by David Clements

Identified — We are continuing to address the current situation, & will provide updates as system functionality is restored.

Posted by David Clements

Identified — System outage continues to persist.
We are currently expecting replacement components from Dell to arrive this afternoon, which is necessary in restoring core services.
We will be notifying the campus once installed, & when services become active again.

Posted by David Clements

Identified — Outages affecting core services at Concord continue to persist, affecting access to on-campus resources throughout the weekend of November 27-29th.

As the situation improves, we will be notifying the campus of as services become available again.

Posted by David Clements

Identified — IT services has encountered a series of critical issues affecting core services at Concord.
We are working to address this issue as quickly as possible, & will notify the campus when systems & services become available again.

Posted by David Clements