Affected services:

  • Office 365

Users can't view user presence (availability) in Microsoft Teams

Opened on Tuesday 5th May 2020, last updated

Resolved — Resolved

Posted by Sid Hatfield

Monitoring — We'll monitor service health as we continue with our mitigation strategy to confirm stability.

Posted by Sid Hatfield

Identified — We'll monitor service health as we continue with our mitigation strategy to confirm stability.

Posted by Sid Hatfield

Identified — Current status: We're investigating a subset of infrastructure responsible for processing presence request traffic.
Scope of impact: This issue may potentially affect any of your users attempting to look up or update user presence.

Posted by Sid Hatfield

Investigating — User Impact: Users may be unable to view user presence (availability) in Microsoft Teams.
Current status: We're investigating and checking for impact.

Posted by Sid Hatfield